HORIBASTEC - One Company, Many Solutions. Horiba Semiconductor.

Customer Satisfaction Survey

Dear HoribaStec Customer,

At HoribaStec, our number one priority is complete customer satisfaction. To help us improve and maintain our high quality standards, we ask that you take a moment to fill out this survey.

Contact Information:

*indicates required field

Name: First Last	*Company:
*Address 1:	Address 2:
*City:	*State:	*Zipcode:
*Country:
*Phone:	Fax:
*E-Mail:

Product(s) Purchased:
Date Purchased: / /
Sales Order #:
Quotation #:

1. Are you satisfied with the HoribaStec products you are currently using?

2. How would you rate our:

a) Sales Representatives

N/A

POOR

FAIR

GOOD

VERY GOOD

EXCELLENT

b) Customer Service (order entry)

N/A

POOR

FAIR

GOOD

VERY GOOD

EXCELLENT

c) Engineering

N/A

POOR

FAIR

GOOD

VERY GOOD

EXCELLENT

d) Technical Support

N/A

POOR

FAIR

GOOD

VERY GOOD

EXCELLENT

e) Training You Received

N/A

POOR

FAIR

GOOD

VERY GOOD

EXCELLENT

f) Install/Startup of Your Instrument

N/A

POOR

FAIR

GOOD

VERY GOOD

EXCELLENT

g) Processing of Your Order

N/A

POOR

FAIR

GOOD

VERY GOOD

EXCELLENT

h) Repair and Maintenance Service

N/A

POOR

FAIR

GOOD

VERY GOOD

EXCELLENT

i) Ablility to Provide Spare Parts

N/A

POOR

FAIR

GOOD

VERY GOOD

EXCELLENT

j) Instrument Performance

N/A

POOR

FAIR

GOOD

VERY GOOD

EXCELLENT

k) Ease of Use of Software

N/A

POOR

FAIR

GOOD

VERY GOOD

EXCELLENT

l) Quality of Product

N/A

POOR

FAIR

GOOD

VERY GOOD

EXCELLENT

m) HORIBA STEC's Overall Performance

N/A

POOR

FAIR

GOOD

VERY GOOD

EXCELLENT

Note: Please select "N/A" for any question that does not apply.

3. Please feel free to add any additional comments below:

4. What sources do you rely on to get information about new analyzers? (Check all that apply)
Trade Journals	Trade Shows	Word of Mouth	Direct Mail
Website(s)	Internet Search Engines

Are you planning to purchase a HORIBA STEC product this year?

Yes

Would you use a HORIBA STEC instrument again?

Yes

Would you recommend HORIBA STEC to another company?

Yes

Are HORIBA STEC representatives contacting you frequently enough?

Yes

Would you like someone to contact you regarding a service contract on your HORIBA STEC instrument?

Yes

If you need assistance or service for your HoribaStec products please do not hesitate to contact our customer service department toll-free at (877) 671-1115 or email our customer service department.